Privacy Policy

Our Privacy Commitments

1. Introduction

ba99e ("we", "our", "us") operates the online gaming platform accessible at ba99e.org. This Privacy Policy explains how we collect, process, store, and protect personal information belonging to users ("you", "your") who access or use our platform, including cricket betting, live casino, slots, crash games, and related services in Bangladesh.

By registering an account or continuing to use ba99e, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of this policy, you should discontinue using our platform. We encourage you to review this document periodically as it may be updated to reflect changes in our practices or applicable legal requirements.

2. Information We Collect

We collect personal information through two primary channels: information you provide directly to us, and information collected automatically when you use our platform.

Information You Provide Directly

• Identity data: full name, date of birth, gender, and nationality.
• Contact data: email address, phone number, and residential address in Bangladesh (city, district).
• Account credentials: username, password (stored in hashed, non-reversible form), and security question responses.
• Financial data: bKash, Nagad, Rocket, or Upay mobile wallet numbers used for deposits and withdrawals, and transaction history.

Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage data: pages visited, features used, betting activity, game sessions, session duration, and interaction logs.
• Cookie and tracking data: session cookies, preference cookies, and analytics identifiers (see Section 9 for full cookie details).

3. How We Use Your Information

ba99e uses the information we collect for specific, legitimate, and transparent purposes. We do not use your data in any manner beyond what is described below.

• Account management: to create and maintain your ba99e account, verify your identity, and process your registration.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to enable gameplay across cricket betting, slots, live casino, and other services.
• Security and fraud prevention: to detect suspicious activity, prevent unauthorized access, and comply with anti-money laundering obligations.
• Customer support: to respond to your enquiries, resolve disputes, and deliver assistance relating to your account or transactions.
• Platform improvement: to analyse usage patterns, fix technical issues, and develop new features that improve the player experience.
• Responsible gaming: to monitor gambling behaviour, flag signs of problem gambling, and enforce self-exclusion or deposit limits where requested.

4. Data Sharing and Disclosure

ba99e does not sell, rent, or trade your personal data to any third party. We share information only in the limited circumstances set out below, and only to the extent strictly necessary for the stated purpose.

Categories of third parties with whom we may share data include:

• Payment processors: bKash, Nagad, Rocket, and Upay require transaction-level data to authorise and settle deposits and withdrawals. They operate under their own privacy frameworks and are contractually bound to protect your data.
• Technology and service providers: game platform providers (including Pragmatic Play, Evolution Gaming, and other studios), IT infrastructure vendors, and analytics tools that help us operate the platform. All are bound by strict data processing agreements.
• Legal and regulatory authorities: when required by applicable law, court order, or regulatory body, we may disclose data to competent authorities in Bangladesh. We will notify you of such disclosures where legally permitted to do so.

5. Payment and Financial Data

ba99e supports deposits and withdrawals exclusively through bKash, Nagad, Rocket, and Upay — the mobile financial services most widely used across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other parts of Bangladesh. When you initiate a financial transaction, your mobile wallet number and transaction reference are shared with the relevant payment provider solely to complete the transfer. ba99e does not store full payment credentials on our servers.

All payment flows are processed over encrypted connections. Transaction records are retained for the period required by applicable financial regulations. If you have questions about a specific transaction, contact our support team at [email protected]. Do not share your bKash PIN, Nagad PIN, or bank credentials with any ba99e representative — we will never ask for these details.

6. Cookies and Tracking Technologies

ba99e uses cookies and similar tracking technologies to ensure our platform works correctly, remembers your preferences, and provides us with aggregated performance data. Cookies are small text files placed on your device by your browser when you visit our site.

Types of Cookies We Use

• Strictly necessary cookies: required for core platform functions such as maintaining your login session, processing bets, and keeping your cart. These cannot be disabled without breaking the service.
• Preference cookies: remember your language setting, display preferences, and other customisation choices so your experience is consistent across visits.
• Analytics cookies: collect aggregated and anonymised data about how players navigate and use our platform. This helps us identify issues, improve performance, and develop better features.

You can manage or disable non-essential cookies at any time through your browser's settings or privacy controls. Note that disabling certain cookies may affect the functionality of specific platform features. We do not use cookies to serve targeted advertisements to you on ba99e or on third-party sites.

7. Data Security

ba99e employs a layered security approach to protect your personal data. Our technical and organisational measures include SSL/TLS encryption for all data in transit, secure server environments with access controls, password hashing using industry-standard algorithms, regular security audits, and monitoring for unusual account activity.

While we implement robust security practices, no online platform can guarantee absolute security. If you suspect unauthorised access to your account, you should change your password immediately and contact [email protected]. We commit to notifying affected users promptly in the event of a data breach that poses a risk to your rights or interests.

8. Data Retention

ba99e retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means account information is retained while your account is active. After account closure, we retain data for a minimum period required to resolve disputes, comply with legal obligations, and maintain records for responsible gaming compliance.

Transaction records are kept for a minimum of five years to satisfy anti-money laundering and financial compliance requirements. After the applicable retention period expires, data is securely deleted or anonymised so it can no longer be associated with you.

9. Your Rights and Choices

As a user of ba99e, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] and include your registered account details so we can verify your identity.

• Right of access: you may request a copy of the personal data ba99e holds about you, including details of how it is used and with whom it is shared.
• Right of rectification: if any of your personal data held by us is inaccurate or incomplete, you have the right to request its correction or update without undue delay.
• Right of erasure: in certain circumstances, you may request the deletion of your personal data. This right is subject to legal retention obligations — for example, transaction records required for compliance may not be deleted on request.
• Right to restrict processing: you may request that we limit how we use your data in cases where you contest its accuracy or object to specific processing activities.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes. We do not engage in automated decision-making or profiling that produces legal or similarly significant effects.

We will respond to all verified requests within 30 days. Complex or multiple requests may take longer, in which case we will inform you of the extended timeline and the reason for the delay.

10. Third-Party Links

ba99e may reference third-party services such as payment providers (bKash, Nagad) or game studios (Pragmatic Play, Evolution Gaming) in our platform content. These entities operate under their own privacy policies, and ba99e has no control over how they collect or process your data when you interact directly with their services. We encourage you to review the privacy policy of any third-party service you use alongside ba99e.

11. Children's Privacy

ba99e is strictly an adult gaming platform. Our services areintended exclusively for individuals aged 21 years and above. We do not knowingly collect, solicit, or process personal data from anyone under the age of 21. If we become aware that a user is under 21, we will immediately suspend their account and delete all associated personal data. If you are a parent or guardian and believe your child has registered on ba99e, please contact us immediately at [email protected] so we can take prompt action.

12. Changes to This Privacy Policy

ba99e reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via their registered email address or a prominent notice on the platform.

Your continued use of ba99e after any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated policy, you should cease using our platform and may request deletion of your account by contacting [email protected].

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ba99e handles your personal data, please reach out to our dedicated privacy support team. We are committed to addressing your enquiries in a timely and transparent manner.

Email: [email protected] — our support team is available 24/7 and typically responds within one business day. Please include your registered username and a brief description of your enquiry so we can assist you as efficiently as possible.